Company details have not been captured in store settings yet.
6-month warranty (Consumer Protection Act)
Every laptop carries a 6-month warranty from the date you receive it, as required by section 56 of the Consumer Protection Act. If the laptop fails within that time through no fault of your own, you may choose a repair, a replacement or a refund.
The warranty does not cover faults already disclosed on the listing, accidental damage, liquid damage, wear on consumables such as batteries beyond the stated health, or damage caused by unauthorised repairs.
7-day cooling-off (online purchases)
Because you bought online, section 44 of the Electronic Communications and Transactions Act gives you 7 days from delivery or collection to cancel without giving a reason. The laptop must come back complete and undamaged.
You pay the direct cost of returning the laptop to us. We refund the purchase price within 30 days of receiving it.
How to start a return or claim
Open the warranty on your account page and submit a claim describing the fault, or contact us on our store number / our store email. We will confirm the next step and where to send or bring the laptop.
Assessment
We assess returned laptops within 7 working days. If the fault is covered we repair, replace or refund. If the fault is not covered we tell you why and quote for a repair before doing any work.